Remote Support | BST Group

Remote Support for Quick Troubleshooting

BST Help Desk

Not every breakdown requires a technician to be sent to you on-site. To support you with operating issues or to accurately identify problems and be able to fix them as quickly as possible, we have set up the BST Help Desk.
You can reach our experienced technicians by phone at +49 (0) 521 400 70 767, or by e-mail at, weekdays (Mon to Fri) between 8:00 a.m. and 6:00 p.m.

BST Help Desk: Our Services

  • Analyzing problems with or without remote access
  • Fixing problems with or without remote access (to the extent possible)
  • System operation support
  • Reconfiguring a system to operate at a restricted level in the event of a component failure (to the extent possible)
  • Identifying which replacement parts are needed in the event of a breakdown
  • Directly dealing with the replacement parts and repair service to solve the problem quickly


For remote help, please download TeamViewer.